return policy

At TGL Enterprises LLC dba Lake Life Store, we strive to provide our customers with high-quality products and exceptional service. We understand that a defective item may occasionally slip through our quality control measures. Therefore, we have developed a simple return policy for defective items to ensure your satisfaction.

The products are made especially for our customers when they place an order. Making products on demand instead of in bulk helps reduce overproduction. If the product arrives defective, we are happy to provide you with a refund.

Because each product is made to order, we cannot offer returns for ordering the wrong sizes or if you change your mind. Please get in touch with us at info@lakelifeshop.com if you're not totally satisfied with your size or fit.

1. Defective Item Eligibility:

- Only items deemed defective upon arrival or within 15 days of purchase are eligible for return.

- The defect must be due to manufacturing errors or faults, not caused by customer misuse, mishandling, or accidental damage.

2. Notification and Timeframe:

- To initiate a return, please get in touch with our customer support team within 15 days of receiving the defective item.

- Provide a detailed explanation of the defect and supporting evidence, such as photographs or videos, if possible.

3. Return Authorization:

- Our customer support team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number.

- The RMA number must be clearly marked on the outside of the package to facilitate smooth processing.

4. Return Procedure:

- Safely package the defective item, preferably in its original packaging, to prevent further damage during transit.

- Include all original accessories, documentation, and proof of purchase in the return package.

- Ship the package to the provided return address using a reputable shipping service with tracking capabilities.

- Customers are responsible for the return shipping costs, except in cases where the defect directly results from our error.

5. Inspection and Refund/Replacement:

- Upon receiving the returned item, our quality control team will inspect it thoroughly to verify the reported defect.

- If the defect is confirmed, you will be eligible for either a full refund or a replacement of the defective item.

- Refunds will be issued in the original form of payment used for the purchase.

- Replacements will be shipped promptly, free of charge.

6. Non-Defective Returns:

- This return policy is exclusive to defective items. If the product arrives defective, we are happy to provide you with a refund.

Please note that this return policy is subject to change at our discretion without prior notice. We reserve the right to refuse any return request that does not comply with the outlined conditions.

We appreciate your understanding and cooperation. Should you have any questions or require further assistance, please don't hesitate to contact our customer support team.